Claims Advocates: We’ve Got Your Back

All too often, people receive great service when they buy insurance, but find that they are left to fend for themselves when it comes to maneuvering their way through the claims process. In fact, within the industry, claims professionals account for only 1% of a brokerage’s staff. That small claims staff is typically focused on commercial accounts and has little expertise in personal insurance claims. The result is that the claims process can be opaque and confusing for personal insurance clients.

Parker Smith and Feek is unique in its commitment to client advocacy throughout the claims process. Our Claims Department includes nine Claims Advocates, accounting for 8% of our office’s professional staff. In 2015, the department advocated over 2,900 claims and negotiated $88 million in payouts for commercial and personal claims.

At PS&F, two Claims Advocates are dedicated to clients of the Private Client Group. Their role is to guide you throughout the claims process and serve as your liaison with the insurer’s claims adjusters. They have extensive knowledge of our Private Client carriers’ products, policy forms, and claims processes, so they are a tremendous resource when you have a loss. If you experience a claim, you can expect:

• 24/7 availability for claims reporting and emergencies
• Advice regarding emergency needs
• Prompt reporting of claims to the appropriate insurer(s)
• Professional, knowledgeable assistance when you have questions or concerns
• Review of your claim to confirm that coverage is applied properly
• Advocacy to ensure that your claim is handled fairly and timely
• Monitoring and tracking of your claim to conclusion

We pride ourselves on our best-of-class service and believe that our claims advocacy is one of the most valuable services we provide to our clients. With each claim, large or small, our goal is to help you achieve a superior outcome through our pro-active claims advocacy and management.

Return to Private Client Group index